MBK HOMES RANKED HIGHEST BUILDER IN THE NATION FOR CUSTOMER SERVICE BY ELIANT
IRVINE, CA - Outperforming homebuilders throughout the country, MBK Homes has received the highest customer service ranking in the nation from Eliant, the foremost consumer research company catering exclusively to the new home industry.
MBK's customer service score of 97.5 out of 100 was the result of surveys of hundreds of actual home buyers who purchased homes from approximately 300 builders nationwide.
How did MBK achieve this remarkable honor? "We have an amazing team," observed Donna Velasco, MBK's Division Manager of Homeowner Relations and Customer Care. "Every member of our team has a very high level of integrity and trust each other implicitly. They are empowered to do what is right for the homeowner. They love what they do, and they genuinely care."
Velasco recounted one notable example of her team's dedication: It was late on a Friday when a homeowner called in a panic upon discovering his home flooded. Senior Customer Care Associate Rick Veltman and Customer Care Associate Alex Lujon rushed to the scene and worked until 10 p.m. shutting off the water, moving furniture and saving the homeowner's valuable possessions. Veltman was supposed to be leaving on vacation that evening, but he canceled his plans to stay and help. "They took care of the homeowner first," Velasco recalled. "They didn't even bother to check if the home was covered under warranty before they took action, and once the situation was under control, they had the home completely restored within two weeks."
Hundreds of MBK homeowners have experienced the nation's best customer service. The opportunity to share that experience is now featured at seven MBK Homes neighborhoods that also offer some of Southern California's best new-home values. Come and visit one of these new-home communities today:
Ravello in Whittier features stylish townhomes adjacent to the shops and restaurants of Whittwood Town Center. Ravello's innovative tri-level designs offer exceptional spaciousness ranging from approximately 1,644 to 1,838 square feet, including three to four bedrooms and two and one-half to four baths, and a rear-access two-car garage adjoins every home. Prices start from the mid $400,000s, and a private swimming pool and spa add to Ravello's appeal. Further information is available by calling 562-902-5625.
Greenbrier in Yorba Linda presents a collection of luxurious single-family homes in the master-planned golf course community of Vista Del Verde. Five magnificent two-story floorplans encompass spacious living areas spanning approximately 2,684 to 3,283 square feet with three to six bedrooms and three to four and one-half baths, and prices start in the mid $900,000s. The Sales Gallery may be reached at 714-223-7625.
Just north of Corona, Foxborough and Rivermist combine to offer an exceptional selection of distinctive family homes in an ideal location. At Rivermist, family-sized residences measuring approximately 2,657 to 3,925 square feet, including up to six bedrooms and three to four baths, are priced from the mid $400,000s. Foxborough reaches impressive heights of luxury and spaciousness with two-story floorplans spanning approximately 4,055 to 4,745 square feet, including five to six bedrooms and four and one-half baths. Prices range from the mid $500,000s. For more information, please call Rivermist at 951-270-0625 or Foxborough at 951-270-0628.
The popular area of Butterfield Ranch in Chino Hills is the setting for MBK Homes' Celamonte, a collection of two- and three-story townhomes with living areas ranging from approximately 1,042 to 1,535 square feet, including two to three bedrooms and two to three and one-half baths. With prices starting in the mid $300,000s, Celamonte also features a private recreation area with pool, spa and outdoor fireplace. New Home Consultants may be reached at 909-393-0455.
With ultra-spacious residences priced from the mid $700,000s, Eton is an outstanding value in Chino's exceptionally desirable master-planned community of College Park. Interior dimensions extend from approximately 3,964 to 4,670 square feet, including as many as five bedrooms and four and one-half baths, and expansive homesites average 10,000 square feet. Additional information is available by calling 909-606-4400.
Medallion at Fairway Canyon in Beaumont offers an unbeatable value in golf course living with spacious two-story homes priced from the high $200,000s. Living areas ranging from approximately 2,206 to 2,773 square feet encompass three to six bedrooms and three baths. To contact New Home Counselors, please call 951-922-6735.
MBK Homes Ltd. combines a lasting tradition of fine homebuilding and real estate development expertise with the financial stability of one of the world's oldest and largest companies, Mitsui & Co., Ltd. MBK's corporate culture blends the honor and pride of Japanese tradition with the passion and ingenuity of American know-how, and each community is the result of extensive research and professional experience, reflecting MBK Homes' unwavering commitment to complete customer satisfaction.
Mitsui USA's parent company, Mitsui & Co., Ltd., Japan, is one of the world's most diversified and comprehensive trading, investment, and service enterprises. Headquartered in Tokyo, Mitsui & Co. maintains a global network of 172 offices in 72 countries and has 582 subsidiaries and associated companies worldwide.
Complete information on MBK Homes and its award-winning communities is available by visiting the company's website at www.mbkhomes.com.
Posted on August, 6th 2008