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Multifamily amenity trends: The latest in package delivery centers


Why did you refuse that? " George Costanza asks Jerry in a 1996 episode of "Seinfeld." "Everybody loves a package."

That might have been true back then, when Amazon was a mere online bookstore and receiving a package hadn't become part of the daily routine. Today, anyone managing a decent-sized apartment or condo community may find the onslaught of packages overwhelming. With residents able to get delivery of anything from a pack of gum, to a $600 iPhone, to the refrigerated ingredients for that night's dinner, multifamily complexes are awash in a swirling tide of cardboard boxes and plastic bags.

"The exponential growth of Amazon and other package delivery services has had a profound impact on the design of today's multifamily communities," says Rohit Anand, AIA, NCARB, Principal, KTGY Architecture + Planning. "Everything from groceries, to dry cleaning, to traditional online purchases is being delivered on a daily basis, leaving it up to property managers to determine how best to distribute them to residents." In some cases, says Anand, residents expect around-the-clock access to their packages due to their busy schedules. The solution: dedicated package delivery centers. Such facilities have been around for the last decade or so in some multifamily communities, but have grown in number and sophistication as the flood of packages has risen, and as residents' reliance on them has gone up exponentially. Apartment managers and condominium associations also have to be concerned about legal liabilities associated with lost or damaged packages, and the mounting cost of staff hours devoted to accept and deliver packages.

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Posted on May, 5th 2017

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