Multifamily amenity trends: The
latest in package delivery centers
Why did you refuse that? " George Costanza asks Jerry in a 1996 episode of "Seinfeld."
"Everybody loves a package."
That might have been true back then, when Amazon was a mere online bookstore and receiving a
package hadn't become part of the daily routine. Today, anyone managing a decent-sized
apartment or condo community may find the onslaught of packages overwhelming. With
residents able to get delivery of anything from a pack of gum, to a $600 iPhone, to the
refrigerated ingredients for that night's dinner, multifamily complexes are awash in a swirling
tide of cardboard boxes and plastic bags.
"The exponential growth of Amazon and other package delivery services has had a profound
impact on the design of today's multifamily communities," says Rohit Anand, AIA, NCARB,
Principal, KTGY Architecture + Planning. "Everything from groceries, to dry cleaning, to
traditional online purchases is being delivered on a daily basis, leaving it up to property
managers to determine how best to distribute them to residents." In some cases, says Anand,
residents expect around-the-clock access to their packages due to their busy schedules.
The solution: dedicated package delivery centers. Such facilities have been around for the last
decade or so in some multifamily communities, but have grown in number and sophistication as
the flood of packages has risen, and as residents' reliance on them has gone up exponentially.
Apartment managers and condominium associations also have to be concerned about legal
liabilities associated with lost or damaged packages, and the mounting cost of staff hours
devoted to accept and deliver packages.